Reserved Extensions

Ext. 100 -reserved.  
If you currently have an Ext 100 and if you delete it, you will not
be able to retrieve it. 

Hey Gene, I know you are not happy about 112 being a reserved extension but maybe you could mask it in some way.  I am sure in the past people have just dialed the extension when presented with an auto attendant or select off a menu or something like that.  Maybe just change the prompt for them to select by name or just use the direct dial to this principal.  I am sure you could have not foreseen this or if it would have been a show stopper but with some creativity you may be able to solve this for this person.

You could also put in rules for inbound calls that could be to your advantage for example if there are a select group of people that always go direct then auto route the calls based on caller ID directly to their extension.  

What I am trying to say is that this issue is not easily solvable but there are options.

Chuck
Certified RC Installer

04-18-2017 --- I respectfully disagree - when someone has had an extension for years, particularly when they are a "central figure" like a CEO or other Director level, folks are not going to just select from an autoattendant etc. and change their ingraned behaviors. We tried this with our own setup, as we have over 2000 users and it did not work out as suggested.     RingCentral should pursue this as a use-case and figure out a way to solve this issue.   This is not a rare instance.  As RingCentral attempts to move further into Enterprise and Education market sectors - this is going to be a common sticking point particularly in Education.

Not Sure what there is to disagree, I was offering up other options.  The other thing you could do is proper discovery before switching phone systems and identify the show stoppers before moving. People are constantly disappointed when they ASSUME things are a certain way and do not do the home work on features and limitations of each system.  They all have them but identifying up front is key to a successful project

Something like this could have been avoided if proper discovery was done.  Since you are past that point I am thinking damage control and options that may be acceptable option.

If you thought that switching phone systems will be exactly they way your old phone system ran that is not really reasonable.

Chuck

One suggestion would be to add a 1 to all extensions, and make their extension 1112.

Hope that helps,