Reserved Extensions

  • 2
  • 9
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
These numbers cannot be used as an extension number since they serve a special purpose. The message "Pin is reserved." is encountered when using an N11 number as a user extension. 

Some of the Reserved Extensions include: Using N11 Numbers as User Extension

211: Community information & referral service
311: Non-emergency police & other governmental services
411: Local directory assistance
511: Traffic & transportation information
611: Repair service
711: Telecommunications Relay Service
811: Business office & auto number feedback
911: Emergency
112: Emergency
999: Emergency

The system does not allow any extension on any U.S., U.K., or Canadian account to use extensions 911, 112, or 999 since these are reserved for emergency services. Unfortunately this restriction cannot be undone or overridden. 

Photo of Kim

Kim, Alum

  • 43,000 Points 20k badge 2x thumb

Posted 2 years ago

  • 2
  • 9
Photo of Kim

Kim, Alum

  • 43,000 Points 20k badge 2x thumb
Ext. 100 -reserved.  
If you currently have an Ext 100 and if you delete it, you will not
be able to retrieve it. 
(Edited)
Photo of Chris Verdin

Chris Verdin

  • 2,438 Points 2k badge 2x thumb
Ext. 100 is now reserved?  As long as we never deleted our current 100 extension we should be fine correct?
Photo of Kim

Kim, Alum

  • 43,000 Points 20k badge 2x thumb
In response to customer requests, RingCentral Support can now enable extension 100 for US customers if a case is created.  
Photo of Jan Ferguson

Jan Ferguson, Champion

  • 28,566 Points 20k badge 2x thumb
Kim...To clarify from previous posts, if a customer already has an extension 100 and did not delete it, they will still have it and do not need to create a case. Is that correct?
Photo of Kim

Kim, Alum

  • 43,000 Points 20k badge 2x thumb
Correct.  It's only for customers who deleted it and needs it back, or are a new customer that need to create an ext 100. 
Photo of Kim

Kim, Alum

  • 43,000 Points 20k badge 2x thumb
Update:  This was a bug that we are in the process of fixing.  So the ability to use ext 100 will be fixed.  If you need it now and it says "reserved pin", please create a case and they will add ext 100 to your account on the back end until it's fixed. 
Photo of RC-Installer

RC-Installer, Champion

  • 26,482 Points 20k badge 2x thumb
Hey Gene, I know you are not happy about 112 being a reserved extension but maybe you could mask it in some way.  I am sure in the past people have just dialed the extension when presented with an auto attendant or select off a menu or something like that.  Maybe just change the prompt for them to select by name or just use the direct dial to this principal.  I am sure you could have not foreseen this or if it would have been a show stopper but with some creativity you may be able to solve this for this person.

You could also put in rules for inbound calls that could be to your advantage for example if there are a select group of people that always go direct then auto route the calls based on caller ID directly to their extension.  

What I am trying to say is that this issue is not easily solvable but there are options.

Chuck
Certified RC Installer
Photo of Cecile Glassy

Cecile Glassy

  • 14,314 Points 10k badge 2x thumb
04-18-2017 --- I respectfully disagree - when someone has had an extension for years, particularly when they are a "central figure" like a CEO or other Director level, folks are not going to just select from an autoattendant etc. and change their ingraned behaviors. We tried this with our own setup, as we have over 2000 users and it did not work out as suggested.     RingCentral should pursue this as a use-case and figure out a way to solve this issue.   This is not a rare instance.  As RingCentral attempts to move further into Enterprise and Education market sectors - this is going to be a common sticking point particularly in Education.
Photo of RC-Installer

RC-Installer, Champion

  • 26,482 Points 20k badge 2x thumb
Not Sure what there is to disagree, I was offering up other options.  The other thing you could do is proper discovery before switching phone systems and identify the show stoppers before moving. People are constantly disappointed when they ASSUME things are a certain way and do not do the home work on features and limitations of each system.  They all have them but identifying up front is key to a successful project

Something like this could have been avoided if proper discovery was done.  Since you are past that point I am thinking damage control and options that may be acceptable option.

If you thought that switching phone systems will be exactly they way your old phone system ran that is not really reasonable.

Chuck
Photo of The Operator

The Operator

  • 60 Points
One suggestion would be to add a 1 to all extensions, and make their extension 1112.

Hope that helps,