Admin: "Reset user information" button for extensions

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  • Updated 9 months ago
  • (Edited)
1.  US account

2.  We are a SaaS business specializing in HR solutions for the public-sector.  We experience a fair amount of employee turnover which is driving the feature request.

3.  We have a business need to retain extensions with their associated DID's for re-use once an employee leaves the company.  We have extensions assigned in teams, for example the IT team which I am on has extensions 125-129.  If someone leaves and gets replaced, I would want the new IT person to have the old guys extension and associated number.  Further, we tried to make the extension match the last three digits of the full number (extension 126 has (XXX) XXX-X126) for legacy reasons as well as team model described above.

It seems the workflow RC uses is that when a user is no longer going to be a user (termination) you should just disable/delete their extension, and when new user comes aboard, you give him a new extension and assign the DID to him.

I propose some method of "refreshing" the extension via a "reassign" button that would literally strip the old user's personal information, deleting existing voicemails and re-enabling the "send invite" function, which would allow an admin to quickly re-use an existing extension for a new user assignment.

4.  I think I covered in detail 3 above.

5.  ditto for 5.
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Garrett Barnwell

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Posted 2 years ago

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Billy O'Neal

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This would save us a lot of time too!
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Matt Hinton

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yes please