U.S., Roadside Assistance business. Contracted Dispatcher use. It would be VERY helpful to automatically know when users "login" & "logout" (dnd vs available) through sms notification to Admin (or whichever # we specify). The reason for the need is for the contractor type worker who doesn't have a set schedule. This would assist in letting us know when we do and don't have dispatch coverage without the Dispatcher having to call or text every single time they log in and out for breaks, restroom, manual wrap and start / stop times of the day. This cannot be achieved via the current "user hours" feature because log in/out times are too sporadic for our industry / structure.
Be the first to post a reply!