Admin: Will calls get forwarded automatically in the event of an outage?

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  • Updated 3 years ago
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If our internet goes down and our phones don't work, will the cell phones associated with their user account automatically take calls? Does it matter how many rings are set or does it start the forwarding automatically?
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Susanna James

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Posted 6 years ago

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Mike, Official Rep

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Official Response
Great news everyone!  We have released a feature to resolve this issue.  We can't actually monitor everyone's network, but in the event that a phone is unreachable we have a solution. View the following article for details.  We've just started pushing this out so most of you will see this in the web portal in the next few weeks. 

Call Forward for Unreachable Phone