Administrator Online Account Portal October Updates

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We're redesigning the interface and navigation of an admin updating a user's settings, Templates, add a new Call Queue in your Online account at

Sections being updated include:
  • User Settings
  • Templates
  • Add Group/Call Queue
User Settings: Clicking to edit a user from the administrator's view of User List will bring up a side panel with the user's information in the same grid. 

Templates: Allow an Account Administrator to implement a set of configurations to multiple users at once through the RingCentral online account, reducing repetitive actions by applying the same settings to a group of users.

Groups: Enables an administrator to designate a group of employees with similar activities or services. 

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Natalie Carboni, Associate Customer Marketing Manager

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Posted 2 years ago

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Shannon Brunston

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In the online system, it looks like quite a few things got updated over the weekend. It's now visible to my team as of this morning. 

Can you go into any further detail about what changed with the redesign? 

For example, the screen doesn't reload when you are going into a user's account to change their call handling & forwarding, that all is in the same page now. just in a new column to the right 
Under call handling & forwarding, the 'x seconds' has been replaced with 'x rings/y seconds'. 
Can no longer get to a users messages in the same way as in the past. 

is there more information on how else the redesign changed things from a higher level? 
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Brandon, Champion

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There is a webinar to cover the changes on 11/2 here: I was not able to find a prerecorded version about the 9.3 release, but will keep searching and maybe someone at RingCentral can chime in.

EDIT: I found these release notes:
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Mike, Official Rep

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yes Shannon,   We'll have several new Knowledge Base articles that were just published.  Here is a list of KBs related to the new features and changes. 

VoIP QoS Frequently Asked Questions

User: Using the Dial Zero Feature

RingCentral Quality of Service Frequently Asked Questions

Admin: Set up Dial Zero Call Handling

How to copy QoS information for support

Difference between Call Switch and Call Flip

RingCentral Call Switch Overview

QoS Reporting Overview

Admin: Set another User to receive your Voicemail Messages

Admin: Setup an extension's Connecting Message

Admin: Setting User Details
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Shannon Brunston

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Thank you Brandon & Mike for summarizing the changes!
I'll get set up with a webinar for myself & will point my team to the updated KB articles for immediate questions. 
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Mike, Official Rep

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You're welcome. Also, be sure to click the Follow button on this page. This way youi'll get notified of free training sessions. 

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