Advanced Call Handling User Hours

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U.S. Property Management Company with 35 users. Need to be able to apply advanced rule to User Hours or After Hours. Use Case: call handling is set to ring desk during user hours, forward to external answering service after hours. When someone is on vacation, we need to change their Ext to ring another desk and email messages to another user during the day, but continue to unconditional forward to answering service after hours. My understanding of how this has to work is that you have to enter Date 1 8:30 AM - 4:30 PM; Date 2 8:30 AM - 4:30 PM; (etc for each day they will be out). If I could just enter "User Hours BeginDate-EndDate" it would be so much cleaner. 
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Renee Bugbee

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Posted 3 months ago

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Renee Bugbee

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I just saw that there is an option to do ACH for Business Hours or After Hours if you select a specific Called Number, but I don't understand it because a) not clear how that interfaces with User Hours (would user hour settings override or be ignored?), b) it doesn't have an option to have a begin/end date/time, so why wouldn't you just set regular call handling user hours?