U.S. Property Management Company with 35 users. Need to be able to apply advanced rule to User Hours or After Hours. Use Case: call handling is set to ring desk during user hours, forward to external answering service after hours. When someone is on vacation, we need to change their Ext to ring another desk and email messages to another user during the day, but continue to unconditional forward to answering service after hours. My understanding of how this has to work is that you have to enter Date 1 8:30 AM - 4:30 PM; Date 2 8:30 AM - 4:30 PM; (etc for each day they will be out). If I could just enter "User Hours BeginDate-EndDate" it would be so much cleaner.