Advanced Presence Keys

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  • Updated 11 months ago
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Currently, presence keys are only able to work with phone lines within your company as well as park keys. If possible, these keys should be expanded to other features such as dialing external numbers, and inputting key shortcuts (such as recording a call or *9).

This feature would benefit all users using Ringcentral, as presence keys are limited in use.
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Anthony Vorngsam

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Posted 11 months ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-08-08   You can set speed dials on Polycom VVX 500 phones in the phone handset menu,  go to HOME >  Directories > Contact Directory > Then choose the + sign at the top of the window  and add Contacts - make sure to mark as Favorites  then SAVE
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Saadet - Community Moderator, Official Rep

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Hey Anthony,

Presence is meant to display the current status of your colleagues, it is not meant to pull any information from an outside source (it couldn't). Cecile's suggestion to create speed dials is the way to go :)
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J.B. Ferguson, Champion

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As an addendum to what Cecile said, this can be done as well on the Polycom VVX 300 and 400 series phones as well. Further. if you simply hold down the softkey for two seconds, it will automatically go to the location where you can add in the external contact or other information (like on-demand call recording).