Advanced Rules - Add Fax/Phone Condition

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Add a "Fax / Phone / All"  condition to "Advanced Call Handling Rules".   We want to ignore faxes OR save them and forward them to the appropriate extensions.   Currently, they either get lost or they go to the super admin account.

For extensions that are setup to accept fax and phone calls, this should be an obvious rules condition, since advanced rules override all user extension settings.

We have several extensions that have advanced call handling rules setup to forward calls during different time periods and from different callers, and then forwarding them to other extensions, to cell phones, to IVR menus etc.   But when someone faxes these extensions,  the faxes are lost or get sent to our super-admin account, with then has to be read and forwarded to the proper extension's email.  This causing lots of delayed faxes, lost faxes, and lots of extra labour.   
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Michel, Champion

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Posted 11 months ago

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Chris Duquette, Champion

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if the user's extension is being faxed directly i'd assume it would go to whatever email is associated with that extension. if the main fax is being dialed you should still have a set email or delivery location for that, which should also have an email address to deliver to. i'm, pretty sure the direct numbers associated with users extensions are set to voice & fax so that it can handle both as thats how RC's numbers are promoted to operate as an "all in one solution". let's see who chimes in after me and see what light can be shed on this. if anything call into support and see if you get someone who is able to help you quickly as it seems like it should be a pretty straight forward answer / fix.
(Edited)
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Michel, Champion

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Already called support and they requested I just enter a feature suggestion in this forum.

Also, note that we are not actually loosing any faxes - they just are getting delivered to our super admin email whenever a users extension has advanced rules that get triggered. 

The users's extensions do have an associated email for fax messages and they are delivered properly during normal business hours.  But when an advanced rule gets triggered, for example during lunch hour and calls are get forwarded to the users cell phone ( or to a different extension,  or to an IVR, or ...), then any faxes during that period are not delivered properly, but rather are delivered to the super admin email.    When we have several different user extensions using advanced rules, this occurs fairly often and if the super admin user does not forward the email immediately, it seems like the fax is lost.

For users only using business and after hours call forwarding, then incoming faxes are not affected.  But any users with more complex schedules and exceptions, we use advanced rules with good success, but this is causing incoming faxes to be redirected to super admin - and resulting in delayed fax deliveries and extra admin work to manage the faxes.  The users get confused when they see a fax being delivered by email "from" the super admin user's email address instead of from RC.  Some of them have email rules to help manage and sort their faxes vs their voice messages, which breaks because the fax sender is now not always from RC.  Bottom line is that this is breaking all our automated and manual workflows because faxes are not being delivered as expected - to the extensions assoc email.