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Case # 05212982
Description of problem:
I need to be able after hours or when our office is closed to play a greeting and allowing them to press a number and # to go to a different extension but not allow voicemail to be left
For example the greeting would say something like : you reached us after hours , press 3# if this is an emergency and you need to reach the doctor, goodbye.
This is not the actual greeting but an example.
When using message greetings it allows them to leave a voicemail which I do not want
When using an announcement only greeting the press 3# does not work. I need an announcement greeting that also responds to key entry so they can active extension 3 to call Dr. cell phone or press 12 to hear office hours , but not allow them to leave voicemail since we are a DR office , voice mails after hours are a significant risk.