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Steps to Reproduce: Begin softphone call. Pull up volume slider in task bar and click on “Mixer”; you will see the RingCentral softphone output being zeroed out or adjusted with no user input.
Resolution: Windows has a sound preference which will allow the operating system to automatically adjust volume outside of the application being used. Navigate to Control Panel/Sound and pull up the Communications tab. This is where you will find these settings, and can make the appropriate changes.