This conversation has been merged. Please reference the main conversation: Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue
First things first, Open the screenshot Above and you'll begin to grasp the concept i am after.
When a 'Seller' Calls my marketing number (Group number w/ Agents attached) it will ring the Agents Simultaneously - Perfect! The issue is when one agent answers the call first, it lists the call as a 'Missed Call' for the other agents.
This becomes a problem with this example; Agent 1 Didn't get a chance to answer the simultaneous call for whatever reason and Agent 2 picks up and sets an appointment. Agent 1 will see that he missed a call and instinctively will want to return it, when in fact Agent 2 already spoke with him and did the run-around. That will be pretty awkward - but:
At first it will tag the call with an 'Inbound' tag in the phone feed on both Agent 1 & Agent 2s RingCentral App -http://prntscr.com/mhlk5q- That's great and what i'm after! A short time later, it switches to a missed call Tag for Agent 1.. Yet the call WAS answered - i managed to snag a screenshot of how it looked before the call 'updated'