Airpods instead of headphones

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I would like to find out how to use my Airpods instead of headphones when making calls.  I am not able to hear anything.  
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KAVANAUGH

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Posted 4 months ago

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Saadet - Community Support, Official Rep

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Hey KAVANAUGH,

Unfortunately I don't have any Airpods to test with. I've seen RC employees use them in the office and have heard of customers using them just fine but I'm not sure if they had to do anything specific to get them to work.

Have you verified that the Airpods have synced with your device?
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KAVANAUGH

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I can use them with my phone app but not with my desktop.  They are synced with my computer, and I use them as headphones on my computer.  I just can't get them to work with ringcentral when I have an incoming call or trying to make a call.
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Saadet - Community Support, Official Rep

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Hmmm....have you tried using the Airpods on a different computer? It would help to narrow down if it's an issue with the RC app, computer, or headphones.
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KAVANAUGH

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I tried with my work computer, however, I am getting a different computer next week so I will try w/that one.  It is HP by the way.
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Saadet - Community Support, Official Rep

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Keep me posted! 
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Sam - U.S. Support, Employee

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Hello,

When making a call using the mobile app, it should allow you to select your audio source while on your phone call. I use a bluetooth headset with my mobile app, and once I make the call if I don't already have it selected, I am able to change the audio source from there. 

Let me know if you have any questions finding this selection.

Thanks,
Sam
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KAVANAUGH

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Yes w/mobile app I can use them.  However, on my desktop I can't.
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KAVANAUGH

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I can use them with my phone app but not with my desktop.  They are synced with my computer, and I use them as headphones on my computer.  I just can't get them to work with ringcentral when I have an incoming call or trying to make a call using the desktop.  I can't hear the call.   I like to use the desktop, because I also use ringcentral for google.  This is such a great add on and very convenient as I work on my computer.     
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Chelsea

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Hi! I have a user in my company that wants to do the same thing (use his AirPods with the RC Phone app on his desktop.) He can use them ok with the mobile app, but does not get any audio when he tries to use them with the desktop client. Has anyone figured out a way to get this to work?
(Edited)
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KAVANAUGH

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I am wondering if the fake airpods that can be used with android phones would work.  I thought about that today.  I can find them on amazon and wondering if they would work.  Does anyone have experience with this?  I just don't want to wear a headset and the one I have has a wire.  I don't want to invest in a wireless headset if I don't have to.
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Cecile Glassy, Champion

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2287 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phones
2018-10-18   We have an order for one set of these (Android version) coming from Amazon, will test with RingCentral Mobile app and RingCentral Desktop App and report back. You can follow our RingCentral Headset Issue-Tracking here

http://ringcentraladminusersgroup.org/faq/headsets.html
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Shaun Jeavons

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Hi I seem to be having the opposite problem.  I cannot get airpods to be the audio device when making or receiving a call from an Android when using ringcentral app (but the native calling app works fine).  Is a MotoG4 running Android 7.  No options to select audio device are present during call, only prior to calling a contact (for clarification - if I select Ring Central as app to use it does not come through the airpods.  If I select 'phone' native app it 'does' come through the airpods)
(Edited)
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Cecile Glassy, Champion

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2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones

2018-11-12 Bluetooth headset connectivity is a long standing issue with the Desktop and Mobile apps. We are tracking it here and added the airpods recently to our list.

http://ringcentraladminusersgroup.org...
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Shaun Jeavons

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Thank you Cecile, will keep an eye on it.