Airpods instead of headphones

  • 0
  • 5
  • Question
  • Updated 4 months ago
  • In Progress
I would like to find out how to use my Airpods instead of headphones when making calls.  I am not able to hear anything.  
Photo of KAVANAUGH

KAVANAUGH

  • 232 Points 100 badge 2x thumb

Posted 1 year ago

  • 0
  • 5
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 67,700 Points 50k badge 2x thumb
Hey KAVANAUGH,

Unfortunately I don't have any Airpods to test with. I've seen RC employees use them in the office and have heard of customers using them just fine but I'm not sure if they had to do anything specific to get them to work.

Have you verified that the Airpods have synced with your device?
Photo of KAVANAUGH

KAVANAUGH

  • 232 Points 100 badge 2x thumb
I can use them with my phone app but not with my desktop.  They are synced with my computer, and I use them as headphones on my computer.  I just can't get them to work with ringcentral when I have an incoming call or trying to make a call.
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 67,700 Points 50k badge 2x thumb
Hmmm....have you tried using the Airpods on a different computer? It would help to narrow down if it's an issue with the RC app, computer, or headphones.
Photo of KAVANAUGH

KAVANAUGH

  • 232 Points 100 badge 2x thumb
I tried with my work computer, however, I am getting a different computer next week so I will try w/that one.  It is HP by the way.
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 67,700 Points 50k badge 2x thumb
Keep me posted! 
Photo of KAVANAUGH

KAVANAUGH

  • 232 Points 100 badge 2x thumb
Today I tried again and they work with my desktop app!  I am very happy!  Thanks!
Photo of Sam - U.S. Support

Sam - U.S. Support, Employee

  • 1,758 Points 1k badge 2x thumb
Hello,

When making a call using the mobile app, it should allow you to select your audio source while on your phone call. I use a bluetooth headset with my mobile app, and once I make the call if I don't already have it selected, I am able to change the audio source from there. 

Let me know if you have any questions finding this selection.

Thanks,
Sam
Photo of KAVANAUGH

KAVANAUGH

  • 232 Points 100 badge 2x thumb
Yes w/mobile app I can use them.  However, on my desktop I can't.
Photo of KAVANAUGH

KAVANAUGH

  • 232 Points 100 badge 2x thumb
I can use them with my phone app but not with my desktop.  They are synced with my computer, and I use them as headphones on my computer.  I just can't get them to work with ringcentral when I have an incoming call or trying to make a call using the desktop.  I can't hear the call.   I like to use the desktop, because I also use ringcentral for google.  This is such a great add on and very convenient as I work on my computer.     
Photo of Chelsea

Chelsea

  • 80 Points 75 badge 2x thumb
Hi! I have a user in my company that wants to do the same thing (use his AirPods with the RC Phone app on his desktop.) He can use them ok with the mobile app, but does not get any audio when he tries to use them with the desktop client. Has anyone figured out a way to get this to work?
(Edited)
Photo of Garyd Martin

Garyd Martin

  • 116 Points 100 badge 2x thumb
Have you had any success finding a solution to this? We have had an issue with just about any bluetooth device we try. It works at times but often drops the audio at one end or the other.
Photo of KAVANAUGH

KAVANAUGH

  • 232 Points 100 badge 2x thumb
I am wondering if the fake airpods that can be used with android phones would work.  I thought about that today.  I can find them on amazon and wondering if they would work.  Does anyone have experience with this?  I just don't want to wear a headset and the one I have has a wire.  I don't want to invest in a wireless headset if I don't have to.
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 21,128 Points 20k badge 2x thumb
2287 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phones
2018-10-18   We have an order for one set of these (Android version) coming from Amazon, will test with RingCentral Mobile app and RingCentral Desktop App and report back. You can follow our RingCentral Headset Issue-Tracking here

http://ringcentraladminusersgroup.org/faq/headsets.html
Photo of Shaun Jeavons

Shaun Jeavons

  • 112 Points 100 badge 2x thumb
Hi I seem to be having the opposite problem.  I cannot get airpods to be the audio device when making or receiving a call from an Android when using ringcentral app (but the native calling app works fine).  Is a MotoG4 running Android 7.  No options to select audio device are present during call, only prior to calling a contact (for clarification - if I select Ring Central as app to use it does not come through the airpods.  If I select 'phone' native app it 'does' come through the airpods)
(Edited)
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 21,546 Points 20k badge 2x thumb
2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones

2018-11-12 Bluetooth headset connectivity is a long standing issue with the Desktop and Mobile apps. We are tracking it here and added the airpods recently to our list.

http://ringcentraladminusersgroup.org...
Photo of Shaun Jeavons

Shaun Jeavons

  • 112 Points 100 badge 2x thumb
Thank you Cecile, will keep an eye on it. 
Photo of Kevin

Kevin

  • 60 Points
Any update on this issue? I am trying to use Airpods for calls on the desktop app, but even though they are recognized, and selected as the microphone and speaker, they do not work. When testing, the caller could hear me, but I received no sound on my end. This would be extremely helpful as I do not only want to use the mobile app, which works fine with the Airpods. Please let me know.
Photo of KAVANAUGH

KAVANAUGH

  • 222 Points 100 badge 2x thumb
I posted that they are now working on the desktop!  Yay!
Photo of KAVANAUGH

KAVANAUGH

  • 222 Points 100 badge 2x thumb
Kevin...I tried again today and they work!  Yay!
Photo of Jeremie

Jeremie

  • 60 Points
Did you figure out what the difference was? My AirPods are connected to my Windows 10 laptop, and the mic is working, and the RIngCentral settings suggest that it is all connected, but I get no sound out of my AirPods.
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 21,546 Points 20k badge 2x thumb
2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones 

2019-01-14 Still not working with RingCentral Desktop.  You can try going to your Windows Sound Control Panel in Settings and see if you can force the Airpods to be the default output and input device. We were not able to get it to work with the Android version of airpods.

We are tracking the issue of RingCentral Windows Desktop and Mobile App bluetooth connectivity with other brands of earphones here. Stay tuned. RingCentral is working on it.  We would love an official update if possible. 

http://ringcentraladminusersgroup.org/faq/headsets.html 
(Edited)
Photo of Kyle Mickelson

Kyle Mickelson

  • 62 Points
Anything new on this? I am still having issues on the RC Phone app with audio using airpods. They work just fine when testing music on my PC or microphone functions outside of the app.
Photo of Brad Chase

Brad Chase

  • 160 Points 100 badge 2x thumb
Yet another odd RingCentral limitation equating to frustration here....Please keep us posted as you work to support AIrpod compatibility.. 
Photo of KAVANAUGH

KAVANAUGH

  • 232 Points 100 badge 2x thumb
I have SUPER news!  My airpods ARE working with RingCentral on my desktop!!! YAY!
Photo of Ben Kraft

Ben Kraft

  • 96 Points 75 badge 2x thumb
That is great but they are not on mine.  What did you do to fix the issue.  My mic works, but I get no sound.
Photo of KAVANAUGH

KAVANAUGH

  • 232 Points 100 badge 2x thumb
Actually since I wrote that comment, they actually didn't work and messed up the my internal speakers settings on my work laptop.  I had to have IT fix it. :( 
Photo of Ben Kraft

Ben Kraft

  • 96 Points 75 badge 2x thumb
That is exactly what happened to me.
Photo of Joel Kennedy

Joel Kennedy

  • 60 Points
I am having the exact same issue with my samsung galaxy buds.  I purchased them thinking this would work.  Any tips?