Alert Sound when a Call is waiting and all Agents are on another call or Unavailable

  • 0
  • 3
  • Idea
  • Updated 12 months ago

This conversation has been merged. Please reference the main conversation: Call Queue: requesting Call Waiting for queue members

Need a way to configure an alert sound when a call is waiting and all agents are on another call or unavailable for the skill / queue. This is a critical functionality that should be built-in for those that use RingCentral for Support Teams or Call Centres.
Photo of Beni


  • 154 Points 100 badge 2x thumb

Posted 12 months ago

  • 0
  • 3

There are no replies.

This conversation is no longer open for comments or replies.