Alert Sound when a Call is waiting and all Agents are on another call or Unavailable

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  • Updated 7 months ago
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This conversation has been merged. Please reference the main conversation: Call Queue: requesting Call Waiting for queue members

https://ringcentral.incontact.com

Need a way to configure an alert sound when a call is waiting and all agents are on another call or unavailable for the skill / queue. This is a critical functionality that should be built-in for those that use RingCentral for Support Teams or Call Centres.
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Beni

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Posted 7 months ago

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