All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore.

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Why are the call options grayed out on incoming calls except for Answer and ignore? I can no longer send calls direct to VM.
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Riddle

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Posted 2 months ago

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Hi Riddle,

Do you have a screen shot that you could share?
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Riddle

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Thank, Riddle.

And is this on the RC Phone (softphone) or RC (Glip) app? What version are you on?
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Riddle

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The RC phone desktop app for PC version 10.2.1.31914.  Not all calls display this way.
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Riddle

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I am also receiving quite a few blank voicemails. Where the slider moves slowly as if there is a recorded message but there is just silence. Not sure if this is related or not, but it started at the same time. I do still get actual recorded voicemails.
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Hmmm...this blank screen only happens sometimes? Have you seen anything common with those calls? I would see if an uninstall/reinstall fixes the issue or not. I'm wondering if it's simply stuck.
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Frederick Delacruz

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I am having the same issue with one of my users.  Has this been resolved?
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Hi Frederick, could you provide more details about what's going on? Is this happening all of the time? Does the extension have a full Digital Line?
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Frederick Delacruz

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User mentions that it is infrequent, but it happens.  It is indeed a full digital Line.
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Ok, so you'll need to have the user open a case. We'll need to gather debug logs and call samples.