All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore.

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  • Updated 2 months ago
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Why are the call options grayed out on incoming calls except for Answer and ignore? I can no longer send calls direct to VM.
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Riddle

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Posted 2 years ago

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Saadet, Employee

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Hi Riddle,

Do you have a screen shot that you could share?
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Riddle

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Saadet, Employee

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Thank, Riddle.

And is this on the RC Phone (softphone) or RC (Glip) app? What version are you on?
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Riddle

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The RC phone desktop app for PC version 10.2.1.31914.  Not all calls display this way.
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Riddle

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I am also receiving quite a few blank voicemails. Where the slider moves slowly as if there is a recorded message but there is just silence. Not sure if this is related or not, but it started at the same time. I do still get actual recorded voicemails.
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Saadet, Employee

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Hmmm...this blank screen only happens sometimes? Have you seen anything common with those calls? I would see if an uninstall/reinstall fixes the issue or not. I'm wondering if it's simply stuck.
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Frederick Delacruz

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I am having the same issue with one of my users.  Has this been resolved?
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Saadet, Employee

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Hi Frederick, could you provide more details about what's going on? Is this happening all of the time? Does the extension have a full Digital Line?
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Frederick Delacruz

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User mentions that it is infrequent, but it happens.  It is indeed a full digital Line.
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Saadet, Employee

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Ok, so you'll need to have the user open a case. We'll need to gather debug logs and call samples.

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Ellery Segebart

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I am currently experiencing a similar problem.  My "add" button is there while on an active call, but is grayed out and does not allow me to add a 3rd person to a call

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Saadet, Employee

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Hey Ellery, do you have a screen shot you could share?
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Jessica Bohlke

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This is happening to one of my users as well. Should we open a case?

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Jessica - Community Moderator, Official Rep

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Yes please! 
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Rob Spence

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This has happened to our users that updated this morning.  It's kind of bad timing given that a number of them are working from home and can't monitor department phone numbers or the team members lines.  The hud is blank and the create button is disabled.
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Jessica Rice

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This happened to me this morning too.  RingCentral asked me to do an update this morning, now my HUD screen looks like this.
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Rob Spence

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Either RC fixed this or it resolves itself after a few minutes.  Mine and other users are reporting that it's back.  Thanks
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Jessica Rice

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This happened to me this morning too.  RingCentral asked me to do an update this morning, now my HUD screen looks like this.