Allow users to see call queue status without elevated privilages

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I'd like a standard user to see who is available/busy in a call queue. The reasoning is if they want to go on break, they should be able to see if others are in their queue and will be answering the calls.
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George Lasseigne

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Posted 2 years ago

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Cecile Glassy, Champion

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As SuperAdmin for our organization of over 2000 users, I run several heavy-volume call queues. If this were a "preference" choice, controllable by the Administration Team - I could live with that.  However, I do not want that to be the default setting.   Users in our organization do not need to know who is available in a queue or who will be answering their calls.  Other companies with call queues do not offer standard users this visibility, and it is not a good option for most customer service departments in organizations. 
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George Lasseigne

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Cecile,
I agree it need to a preference or options or even just a role that would enable it.

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