Allow admins to enable call queues to show up in the contacts section of Glip

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  • Updated 6 months ago
For several months, RingCentral has been adding phone features to the rebranded Glip app, which is now simply the RingCentral app. Unfortunately, the company contacts/people directory does not show call queues, which some companies use extensively. In my organization, we have internal call queues set up to provide support to our users. With the new RingCentral app, they now have to dial the extension, as the app doesn't list call queues.

Of course, not everyone may want this feature, so RingCentral should allow admins to hide or unhide call queue extensions in the app directory. In fact, RingCentral should allow admins to do this for all extensions, as companies sometimes need to hide user extensions, but as it is, they have no way of doing so. 
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Posted 6 months ago

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