Allow admins to enable call queues to show up in the contacts section of Glip

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  • Updated 3 months ago
For several months, RingCentral has been adding phone features to the rebranded Glip app, which is now simply the RingCentral app. Unfortunately, the company contacts/people directory does not show call queues, which some companies use extensively. In my organization, we have internal call queues set up to provide support to our users. With the new RingCentral app, they now have to dial the extension, as the app doesn't list call queues.

Of course, not everyone may want this feature, so RingCentral should allow admins to hide or unhide call queue extensions in the app directory. In fact, RingCentral should allow admins to do this for all extensions, as companies sometimes need to hide user extensions, but as it is, they have no way of doing so. 
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Posted 1 year ago

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Joanna Song

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I agree. Call queues need to be displayed in the RingCentral App's contacts just like the contacts section of the RC phone app. RingCentral is going to terminate the RC Phone app, so Ringcentral App (Glip) should mimic all features including the CALL QUEUES which are very important in my company. I was just told by a rep that it was not an available feature yet this month. Since its been a year since idea was updated, is there progress on this?
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Georges Deroseney

  • 72 Points
This would be a great help. I know the RC phone app allowed the ability to call and text individual call queues. This was very helpful because you could talk to specific groups. They need to added this feature in RC App.