Admin: change users (DND, available, offline)

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  • Idea
  • Updated 7 days ago
  • Under Consideration
  • (Edited)
As an admin, I should have the ability to change any extensions DND status. If an agent leaves their desk and forgets to remove their phone from the que, I have to log into their extension and change it for them.
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Jonathan Snavely

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  • Frustrated

Posted 4 years ago

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Shawna Berg

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This reply was created from a merged topic originally titled I want to control the Do Not Accept Queue Calls Option as an Admin.

Our employees put themselves in and out of the queue as they see fit. I would like to be able to control if they are in a queue or not by overriding their options. This is becoming a serious issue for my support department. All other phone companies I have demo'd with give the control to the admin. Can you please develop
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Jeffrey Herzfeld

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This is a must needed feature.
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Roronoa Zoro

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This reply was created from a merged topic originally titled Ability to switch a user's status from the admin portal.

Please have the option for the admin to change the user extension's status.

Some users are switching to "Do Not Accept calls" or "Do Not accept Call queue calls.
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MichaelB

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Also adding to this as we have just had a remote employee rushed to hospital, is still "available" in RingCentral and we are unable to set her number to DND.
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Gareth Williams

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This would be handy for when people go on leave and I can set them to DND or Offline. Currently I am having to remove people from a call queue and then add them back in when they return.

Preferably I would like to be able to alter the users settingsĀ "Do Not Accept calls" or "Do Not accept Call queue calls.
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Lance Adams

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This reply was created from a merged topic originally titled Feature request for do not disturb.

I want to go to admin portal online and get the status of DND on each user's phone. I don't want to load any bridge software or any other software to do this.