Admin: change users (DND, available, offline)

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  • Idea
  • Updated 1 month ago
  • Under Consideration
  • (Edited)
As an admin, I should have the ability to change any extensions DND status. If an agent leaves their desk and forgets to remove their phone from the que, I have to log into their extension and change it for them.
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Jonathan Snavely

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  • Frustrated

Posted 4 years ago

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Shawna Berg

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This reply was created from a merged topic originally titled I want to control the Do Not Accept Queue Calls Option as an Admin.

Our employees put themselves in and out of the queue as they see fit. I would like to be able to control if they are in a queue or not by overriding their options. This is becoming a serious issue for my support department. All other phone companies I have demo'd with give the control to the admin. Can you please develop
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Jeffrey Herzfeld

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This is a must needed feature.