Allow Call Center Reps to Grab calls from the Queue

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We would like the ability for call center reps to grab calls from the call queue. When the reps come back from break they have to wait for a few minutes for the calls to cycle back to them. If they could grab calls from the queue they could take calls more immediately. 
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Leland Moore

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Posted 2 years ago

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Jared, Alum

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Hi Leland,

Your call queue description is a tad vague. Would you be able to provide us with a use-case scenario? How do you have your call queue setup currently do you use simultaneous, fixed order etc.?