Allow call forwarding to mobile application.

  • 0
  • 4
  • Question
  • Updated 3 months ago
  • Answered
Allow call forwarding to the mobile application. Who uses the desktop app as their main interface anyway???
Photo of RECEPTION

RECEPTION

  • 100 Points 100 badge 2x thumb
  • disappointed, this should be a core base feature

Posted 2 years ago

  • 0
  • 4
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 38,002 Points 20k badge 2x thumb
If you activate the Desktop App/Mobile App selection in Call Handling, your calls WILL go to the mobile app. If you don't open/use the Desktop app, you won't be bothered by a call going there.

As to your second question, I know MANY businesses that use the desktop app versus a desktop phone. 50% of my clients use the desktop app. It is your prerogative to use it, or not use it, according to your own convenience.

Having said the above, I still believe, as do many in these forums, that RingCentral should make each of these applications self-standing regarding the option to use one versus the other, as well as having the choice if which device rings first; the desktop phone, the mobile app or the desktop app.
Photo of Vladimir Mededovic

Vladimir Mededovic

  • 194 Points 100 badge 2x thumb
Hello Jenn,
We are using RingCentral app at mobile phone. For sure - it is a stand alone.
Photo of Jenn

Jenn, Official Rep

  • 1,916 Points 1k badge 2x thumb
That is awesome!

How do you log in to your app, is it email or your digital number?
Can you try to log in using your digital number and password only?

Thanks! 
Photo of Vladimir Mededovic

Vladimir Mededovic

  • 194 Points 100 badge 2x thumb
Hello Jenn,

According to Ring Central documentation - it is not possible to forward call from extension 1 to the extension 2 - if you are using extension 2 on the cell phone app.

I am not speaking about transferring call from extension 1 to extension 2 (like when you transfer a call to your colleague) - I am speaking about automatically forwarding a call that is coming in to your extension to the extension of your colleague - and your colleague needs to get that call at the cell phone app.

Do you think that using phone number instead of user ID during log in to app would solve that problem?
Photo of Jenn

Jenn, Official Rep

  • 1,916 Points 1k badge 2x thumb

Hi Vladimir!


With that being said the workaround that we can have is creating a Call Queue.

Then add the 2 extensions from the call queue that we created. 


Make sure that the greeting is off and assigned it to the Auto Receptionist or whichever set up you have on your Phone System.


Please let me know if you have any questions! Thanks.


Photo of Vladimir Mededovic

Vladimir Mededovic

  • 194 Points 100 badge 2x thumb
Hi Jenn,

Call Queue have other restrictions - so it is not helpful. Call Queue is assigning incoming call to the first available operator, but operators that are currently on the call are not aware of the incoming call - and can't take it.
I don't understand why are you and your colleagues pretending that this problem doesn't exist?
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 22,280 Points 20k badge 2x thumb
2287 USA based users, 28 different sites, all Polycom VVX 500 handsets 3800 DID lines


2018-09-28 We have a large number of users that use the Desktop app as their main phone. It is more common than you would imagine. What Jan said is true.. I would like to add, it would help us, if the Status settings would synchronize better. Sometimes a user sets DND on the Mobile App while out on vacation, and no calls can get to the deskphone back at the office where a temp is covering their position. Making each app stand independently might ease this issue.

You can select the ring order in USERS > Call Handling. You can set sequentially, or simultaneously when you have a mobile listed on the extension. You just drag the whole line higher in the order. You can also set the desktop app to not ring at all "0 rings for 0 seconds"
(Edited)
Photo of Mark Lowenstein

Mark Lowenstein

  • 62 Points
yes please!!!!  we need this desperately