Allow callers to request a call back instead of staying on hold

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  • Updated 2 years ago
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Give callers the option such as "If you'd like to request a call back instead of remaining on hold press one now"   When they press one they are prompted to enter their callback number.  There is then some notification either via e-mail or other that a request call back has been received.  This would be a great option to have for use inside call queues where callers may be on hold for long periods of time.  
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Sanderson

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Posted 2 years ago

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Danno, Champion

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This is an option found in the Contact Center package.
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Mike, Official Rep

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Thanks again for helping out Danno, 

Sanderson,   If this is a critical feature, your account manager can discuss the plan options.  We will however leave this as an active feature request for our core product.  

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