Allow custom sender phone number for cover sheets with web/email faxing

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  • Updated 2 years ago

This conversation has been merged. Please reference the main conversation: Fax Cover Page: change number on the cover sheet

We are requesting the ability to customize/change our phone number on our fax cover sheets WITHOUT creating a custom cover sheet through the RingCentral desktop app. The desktop app is not useful or efficient for us. We only have faxing service through RingCentral, our phone services are through a different company. However, our RingCentral account number automatically populates as our phone number on fax cover sheets, which creates confusion and looks unprofessional.

We are a small doctor's office with a U.S. account. We need the ability to customize the phone number so that recipients aren't calling and recording the wrong phone number for our practice. The default for our fax number on the cover sheet was also the RingCentral account number but we were able to change that to the correct fax number for our practice but right now it isn't possible to customize the phone number listed.

Based on the other forum posts we have seen, many other users have requested/want this feature. Related case #: 06565325. Just our fax is through RingCentral and we have 4 users.
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Posted 2 years ago

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