Allow Faxes to Phone Numbers with Unconditional Forwarding

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  • Updated 3 years ago
We would like to fax to one of our numbers, however that phone number has an unconditional forwarding rule to our 3rd party answering service.  As such, we are not able to fax to this phone number as it would be forwarded.
It would be nice if faxes could be routed differently than the phone calls.  If we could forward the phone calls, and accept that faxes, it would provide continuity to our clients regarding contact information. 
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Posted 4 years ago

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Dave Marler

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We have the same issue but we are forwarding a DID to an IVR; the DID receives faxes but the 'take messages' is turned off and the call is forwarded to an IVR. The multi-function IVR needs a check-box or radio button for "FAX LISTENER" Currently we have added the number as a company number for outbound caller ID and set 'All faxes to IVR's or company numbers' to go to this department's email.