Allow linked super admin's outbound calls reveal actual name and not the Super Admin they are linked to.

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  • Updated 1 year ago
One of our users' account is linked to the site super admin.  This user assists with some of the admin roles and needs this access.  However, an issue that arose is that when he uses an extension to call from the polycom phone it shows up as the original super admin.  This is leading to some confusion when he calls out from his phone and lead to call backs to the super admin since this is what they review on their call back.

Perhaps it'd be possible to separate the super admin and this assistant so they were not linked in this fashion.
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Michael Hall

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Posted 1 year ago

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Brandon, Champion

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I usually create a super admin account on a virtual extension that is only used for admin functions.

I think another side effect of a user using the default super admin account is seeing a call log for the entire company instead of just the extension.