Allow Ring Group to Ring Smartphone App

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I would like to see Ring Groups being able to ring the Smartphone App.

Currently only the physical phone and desktop app ring when a Ring Group is called.
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Albert Lin

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Posted 2 years ago

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Brian B.

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Need this as well!!
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Brian B.

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has anyone came up with a work around?
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Norman Gray

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Would be a great feature for our IT Dept.
(Edited)
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FuneralDIR

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Same here, badly!
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David Brown

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This reply was created from a merged topic originally titled Mobile app doesn't ring when forwarding.

I need the ability to have a ring group call the mobile app.  I saw a post that was about a year old where the user was able to fix the issue with a call queue but will not work for me because the call first hits a call queue then goes to a ring group.  I opened a case and they said that ring groups don't forward to the mobile app and that I should put in a feature request.  

More info:  I have calls come in to the main IVR and then it is routed to a call queue and the call queue processes the call depending on the area code.  That works fine, but if the user is unavailable I need it to ring another set of people simultaneously.  Since you can't add another call queue to the members list I created a ring group to ring the rest of the users simultaneously.  It works fine for the most part, but it will only ever ring the desktop app or the desk phone not matter what the users forward settings are.  I would like to request for ring groups to have the ability to forward to the mobile app so users can get calls on their cell phones.  
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John Wyrick

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My iPhone used to ring as part of a ring group, but it stopped working  This is critical for us, since in the Midwest we can get a lot of snow causing users to not be able to make it in to the office.  In those cases, they need to be able to take calls on their cell phones so they can work from home.
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Saadet, Employee

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Hey John, the mobile app has never been an option for Ring Groups. However, if you are part of a Call Queue (which is different) your mobile app will ring. So, it sounds to me like you were part of a Call Queue prior. I would suggest contacting your account Admin and Support so we can verify settings, etc.
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John Wyrick

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I am the account admin and we have never had Call Queues set up because we want the calls to go to Tier 1 Help Desk, then Tier 2, followed by Tier 3 and if all are busy, we want the calls to go to our front office staff.  Call Queues only gives the options of placing the caller in the queue holding or send them to voicemail.  We do not want our customers calling us and going into voicemail.  Unless I am missing something, you cannot have that type of progression with Call Queues.  Thus it is extremely important to us to have our users' mobile RingCentral App ring when their desktop phone rings.
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Saadet, Employee

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Ah, gotcha. 
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Christine Workman

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This reply was created from a merged topic originally titled Allow mobile app to be used with group answering of main extension.

No auto-reception in use, using main number extension, rings to a group. Would be nice if the mobile app could be used to answer calls in case of internet outage when physical phone and desktop not available
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Sherry Smith

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Is there an update on this? 
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Brian B.

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If i remember correctly the reason we use ring groups instead of call queues is due to call queues NOT being able to forward to the auto attendant after a certain amount of rings.   has that changed?
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Liam Andrews

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Hi Jen,

Unfortunately this is not helpful for us, we are seeing limitations with the Call Queue which is the reason we would have needed Ring Groups for this purpose. See https://community.ringcentral.com/ringcentral/topics/call-queue-forwarding-options-limitations?rfm=1&topic_submit=true or https://community.ringcentral.com/ringcentral/topics/please-add-the-ability-to-forward-the-call-to-a-programmed-phone-if-there-are-too-many-calls-holding-or

Edit: Also you note an app without a digital line, these users all have DigitalLine Unlimited, are you saying the app would work in a certain scenario?
(Edited)
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Jenn, Official Rep

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Hello Liam, 

It should work if we do have Digital Line for all extensions we have. I would suggest creating a case for that, so our phone support will contact you at your most convenient time. They will be able to determine what would be the settings for your phone system. 



Thanks! 
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Liam Andrews

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This whole thread is about Ring Groups not ringing to cell phone apps, and above a RingCentral employee acknowledges that it is a known issue. Are you saying a case would assist with that anyway? I do not believe anything account specific is relevant here
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Liam Andrews

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This whole thread is about Ring Groups not ringing to cell phone apps, and above a RingCentral employee acknowledges that it is a known issue. Are you saying a case would assist with that anyway? I do not believe anything account specific is relevant here