Allow Ring Group to Ring Smartphone App

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  • Updated 2 months ago
I would like to see Ring Groups being able to ring the Smartphone App.

Currently only the physical phone and desktop app ring when a Ring Group is called.
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Albert Lin

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Posted 9 months ago

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Brian B.

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Need this as well!!
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Brian B.

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has anyone came up with a work around?
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Norman Gray

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Would be a great feature for our IT Dept.
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Same here, badly!
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David Brown

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This reply was created from a merged topic originally titled Mobile app doesn't ring when forwarding.

I need the ability to have a ring group call the mobile app.  I saw a post that was about a year old where the user was able to fix the issue with a call queue but will not work for me because the call first hits a call queue then goes to a ring group.  I opened a case and they said that ring groups don't forward to the mobile app and that I should put in a feature request.  

More info:  I have calls come in to the main IVR and then it is routed to a call queue and the call queue processes the call depending on the area code.  That works fine, but if the user is unavailable I need it to ring another set of people simultaneously.  Since you can't add another call queue to the members list I created a ring group to ring the rest of the users simultaneously.  It works fine for the most part, but it will only ever ring the desktop app or the desk phone not matter what the users forward settings are.  I would like to request for ring groups to have the ability to forward to the mobile app so users can get calls on their cell phones.