Allow SuperAdmin ability to view fax -- sent by extensions - without their password

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In the USA, we run a financial business and need to be able to monitor the fax activity of our agents. Putting in their password is a bad option because when they forget their password, they change it. As an Admin, I can change it to view the fax but then I've screwed up their password. As millions of dollars could be riding on the content of each fax, monitoring the faxes sent by "the company" is imperative. Screwing around trying to keep track of everyone's passwords, when the passwords could be a constant moving target - is not the way RingCentral should be limiting SuperAdmins. We are looking at adding another dozen people and they will all be faxing, which turns RingCentral Faxing into a SuperNightmareForSuperAdmins. The reason there is a SuperAdmin Role, is to make sure the IT of the company meets our internal standards on a minute by minute basis. It's quite unusual for a SuperAdmin to be limited this way and my suggestion is to allow SuperAdmins to see any fax, anytime, for any reason -- without logging in as an extension... that's completely ridiculous since by creating a whole lot of confusion the SuperAdmin can see it ANYWAY... so what's the advantage of blocking the SuperAdmin? The obvious answer is "zero" and the disadvantages could mean millions of dollars at risk because a bad fax went out... please change this at your earliest -- it's a totally easy fix.
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RK

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  • powerless to protect my company

Posted 2 months ago

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BRADFORD

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I totally agree.  The blocking of SuperAdmins from being able to see things that others do because they would be able to see their faxes or voicemail messages is absurd.  Since it is a company, most companies have polices that state that anything done on or using company equipment or software is the property of the company and can be review at company discretion.  Holding back a SuperAdmin from this level of access is absurd due to the fact that a SuperAdmin already has a right to view/listen to this information anyway if the employee uses it for either company or private use.  They consent to this right when they use it.
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Lisa, Champion

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I agree as well! The Super Admin should be able to see and do everything for every extension, Call Log, and Ring Group for their company with only the Admin password. 
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Taylor, Champion

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Not sure if this is what you meant, but admins can see the call log for all extensions already. That has been available for quite some time.
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Lisa, Champion

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You are correct. Admins can see the call log for all extensions, but Admins do not have access to the faxes or voicemails of any extension without that extension's password. 
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Bob Robinson, Champion

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I agree that Super Admins should have this ability.  For our critical fax lines, I have an e-mail address that I add to the fax notifications settings so we have them stored.  It would be great to also have a cloud storage option for fax storage that we could just configure to connect to certain accounts to keep those faxes, too.  Today we would have to set up a IFTTT or a Microsoft Flow to grab the attachments out of the e-mail we use to gather those faxes.
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Taylor, Champion

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Adding my vote to this. It has long been a point of frustration at our company when I need to retrieve a voicemail, fax, etc. from a user's profile and have to reset their password. Completely unnecessary. I think that these actions should be permanently logged (for security auditing), but it shouldn't be inhibited by design.