In the USA, we run a financial business and need to be able to monitor the fax activity of our agents. Putting in their password is a bad option because when they forget their password, they change it. As an Admin, I can change it to view the fax but then I've screwed up their password. As millions of dollars could be riding on the content of each fax, monitoring the faxes sent by "the company" is imperative. Screwing around trying to keep track of everyone's passwords, when the passwords could be a constant moving target - is not the way RingCentral should be limiting SuperAdmins. We are looking at adding another dozen people and they will all be faxing, which turns RingCentral Faxing into a SuperNightmareForSuperAdmins. The reason there is a SuperAdmin Role, is to make sure the IT of the company meets our internal standards on a minute by minute basis. It's quite unusual for a SuperAdmin to be limited this way and my suggestion is to allow SuperAdmins to see any fax, anytime, for any reason -- without logging in as an extension... that's completely ridiculous since by creating a whole lot of confusion the SuperAdmin can see it ANYWAY... so what's the advantage of blocking the SuperAdmin? The obvious answer is "zero" and the disadvantages could mean millions of dollars at risk because a bad fax went out... please change this at your earliest -- it's a totally easy fix.