Allow template control of RingCentral Meeting defaults including video

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  • Updated 1 year ago
-- Account type  (U.S., Canada, UK,  AT&T, Telus, BT)
US

--A brief description of the business 
Consulting company making frequent use of RingCentral Meetings to work with clients and troubleshoot issues.

-- A high level description of the product or feature being requested
Allow template control of RingCentral Meetings settings, specifically video, for all user on the account. Just like a templat can be used to configure the RingCentral phone settings I want the ability to set defaults for my users.

-- A typical use case scenario explaining how your business would use the feature
A new user is on-boarded in the company. As part of the on-boarding process a new phone number is assigned to the user (RingCentral phone) and placed into a pre-defined group based on business function. The phone app settings are now defined without the end user having to touch anything or follow any instructions.
That same new user has RingCentral Meetings too. By having a template assigned (the idea here) certain options are automatically configured for the user. In this case the "Always turn off video when joining a meeting" is disabled, both host and participant video options are set to Off, and the option to "Enable join before host" is turned on. This allows a brand new consultant to be ready to go with RingCentral Meetings without trusting the end-user to follow written directions and saving them the embarrassment of having the video accidentally turn on when taking a meeting from the hotel room.

-- Benefit of such feature
Control of features and the ability to reset a user to a known state for troubleshooting.
Presets for Meetings in the same manner as phones for better centralized control.

--Include any related case number if applicable
RingCentral Case #05979289  

--Number of Users and/or Digital Lines
Prefer not to say.
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DZELME

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Posted 1 year ago

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