Allow third party phone numbers be listed in our RC profiles

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  • Updated 3 weeks ago
This was actually supported in the old RC Phone app, no longer in the new RC App.

In our user's profiles we'd like to input their own third-party phone numbers, like their home office direct line, or cell phone. We have a remote user with a Meetings Only license and uses chat in the RC App. Some people have wanted to call him so they clicked his name in RC App and clicked the call icon, this makes a nothing call to his extension which is not tied to a real number, because he doesn't have the full license. would be nice if they can click "view profile" and find his home office and cell numbers, then they should be able to click them to make a call.

In "user settings" in the admin portal for this user I tried inputting his 3rd party direct lines but these do not reflect in the RC App view.
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Ben Schwartz

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Posted 3 weeks ago

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John_thephoneguy

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Have you tried using the contact number field. We are in the process of on boarding and during the change we will have users on the old phone system and some on the new RC.  To be able to call the full 10-digit number of the user on the current system I added the full DID to the contact field.