Desktop App: keypad to match traditional keyboard

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  • Updated 3 years ago
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If the keypad in Softphone matched the keypad on my keyboard it would make dialing from the keyboard MUCH easier. 

Anyway to add the option to transpose it?  I'd keep the Asterisk (*), the Zero, and the hash (#) in the same spot, but flip the numbers. 

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Justin Schillinger

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Posted 3 years ago

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Claudio (Customer)

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Good point Justin, I didn't notice that. Should be an easy setup from the app.


(Edited)
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Regina

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I look at this as a left brain/right brain exercise. ;-)
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Jan Ferguson, Channel Partner, Champion

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However the softphone dial pad has the standard telephone look and "feel". Your computer's numeric keypad area doesn't have the # key, nor does it include the alpha characters associated with the numbers. After all, the softphone keypad is a *phone* keypad and not a calculator keypad. My guess is that you are not looking at the softphone keypad when you are dialing but rather your computer keypad, so it really shouldn't matter.

Just my observation...your mileage may vary.
(Edited)
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Claudio (Customer)

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You are perfectly right Jan, for other hand, I like the idea to give to the users (customers like us) the option to configure the keypad as they want... And again, saving this configuration on the Cloud, so no matter is you change of computer, you will keep the same "look and feel" defined in your preferences.
(Edited)
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Jan Ferguson, Channel Partner, Champion

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I just thought of something else...many vanity numbers may use alpha characters in their advertising or elsewhere. For example, "Mattress Giant" uses 1-800-MATTRESS, and in their commercials they tell you to leave off the last "S" for "Savings". With the numbers on the softphone the way they are now (in a telephone configuration) I know the letters go, ABC...DEF...GHI, etc.

In a transposed configuration they would go WXYZ...TUV...PQRS...MNO, etc. That would make it more difficult to dial, in my humble opinion. My toll-free number, for example, uses the word "DATA" for the last four digits of the number. Clients and prospects remember this and when it is dialed on a telephone keypad, it seems natural.

Again...just my observation.
(Edited)
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Claudio (Customer)

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Again, good observation... I'm missing the comment of the owner of this post... Hello Justin ?

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