When attempting to add a presence line that is not the next sequential blank line (ex. line 6, after skipping line 5), the system notifies with the following:
"Un-assigned spots warning: You have left some un-assigned spots in your list of monitored users. Would you like to remove the empty spots to collapse your list or leave the spots empty?Leave Empty Collapse the List"
If I choose Leave Empty, it does so; however, when the phone updates with the settings, the unassigned spots are not there. It collapses the lines so that the extension remain sequential (ex. line 6 becomes line 5 that was previously unassigned).
I was informed by RingCentral Support that the Polycom phones have been overridden to do this by design.
I have users that need specific extensions placed on specific lines in order to more easily differentiate them from the other lines.
Can this be implemented?