- Account type: RBS_CAN_RCO [RBS_CAN_RCO] 
- A brief description of the business : not discussed
- A high level description of the product or feature being requested: customer would like an alphabet index to appear on the contact list panel, when transferring calls on the RC Glip/mobile app.
- A typical use case scenario explaining how your business would use the feature: customer would select + on the mobile app. when it brings up the contact list panel, an alphabet list appears above, so that they can simply select the letter the contact name begins with, instead of searching for the contact manually, or manually typing the contact's name in the search box.
- Benefit of such feature: ease of use
- Number of Users and/or Digital Lines: 98 users/71 lines
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