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(*Same issue applies for added number prefix or suffix)
Due to this, the Ringcentral agent user must change their Incoming Call Information preferences to Incoming Caller ID. This is an issue for the Ringcentral agent, as incoming Ringcentral calls can no longer be identified by the inbound call number.
This issue should be addressed by by a feature update.
Feature update - Ringcentral integration to Zendesk will always transfer Incoming Call Information / Incoming Caller ID.
(U.S. - RingCentral Enterprise)
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