Analytics Feature Request Performance Reports Sort by User

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  • Updated 10 months ago
We have a detailed Performance Report set to run for all lines at the end of each day so we can see what calls each user makes and this report is emailed to use each night. Right now the report only sorts by time not user so we are unable to see the detailed calls each user makes sorted together. Instead they are all jumbled up among multiple users. If we run an individual detailed user report and set it to email, we receive 30 different emails instead of one email with all reports. 

Please either update the reporting function so you can sort a detailed performance report for multiple users by user instead of just sorting by time Or give us the ability to email multiple individual reports on one email instead of receiving multiple emails. 

I have already spoken with Customer Support on this issue and have been told there is no way to run these reports this way at this time. 

Thank you
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Sandra

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Posted 10 months ago

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