Analytics on call quality for RingCentral Meetings

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  • Updated 4 days ago
I oversee our companies use of RingCentral and keep a log of the issues that our staff have connecting to participants and quality issues during the call. The feature that is missing in Analytics is the quality of RingCentral Meetings. For example, at the moment, when someone has an issue I cannot log in to the admin portal to get an understanding of what may have gone wrong. Instead I have to escalate to RingCentral and spend my time and yours trying to get to the bottom of the issue. It would therefore be very helpful to have the ability to read the call quality in RingCentral Meetings in Analytics. 
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Liz Phelan

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Posted 6 days ago

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Susan McCallum

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that would be a great feature we would benefit from as well.