Analytics Portal - Queue Inbound Calls by Business Hours

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  • Updated 1 month ago
  1. Account type: U.S.
  2. Retail Stores 4-10 lines per location. 
  3. I would like the ability to separate Inbound calls by #Inbound(which already exists), #Inbound During Hours, and #Inbound After Hours when exporting Queue data. 
  4. Scheduling Queue data to be sent to Regional Managers for Inbound calls per call Queue(store Location). 
  5. Being able to separate During Hours and After Hours Inbound calls would allow us to gather a more accurate representation of our Inbound calls during business hours. 
  6. 264 users, 60 Queues 
Photo of Andrew Geary

Andrew Geary

  • 70 Points

Posted 8 months ago

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Photo of Kavitha Rajappan

Kavitha Rajappan

  • 60 Points
need to enable this functionaly to be enabled for forterra please