Analytics Reports and Call log discrepancies

  • 0
  • 2
  • Idea
  • Updated 8 months ago
Analytics Reports, the search duration is limited. I would like to be able to access data for a longer durination. Even if its not available on the user interface, I wold long technical assistace on incoming and out going call from the beginning of my contract or at least offer annual reports, zip files, or supporting appl. Disapointed data is lost and unable to be reteived. The call log was also severely corrupted and data for a 6 month search was significantly less compared to our monthly call volume.
Photo of Gloria Jenkins

Gloria Jenkins

  • 112 Points 100 badge 2x thumb
  • Frustrated and disapointed

Posted 8 months ago

  • 0
  • 2
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 65,910 Points 50k badge 2x thumb
Hi Gloria, please see our Data Retention Policy. We highly suggest backing up your data on a cloud drive which can be connected to RC Archiver if your account is eligible.