Android for Work Profile - Softphone Bluetooth

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Bluetooth does not work under Android for Work Profiles with the softphone on Android. It works fine under Android, but not under a work profile. Is this a known issue? I need this to work as we are starting to implement Mobile Device Management and I have finally started getting people to use the softphone on their cell phones.

I have only been able to test under Android 8.
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Captain Murphy

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Posted 2 years ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-04-24   We have an ongoing case concerning use of Bluetooth headsets with the Softphone functionality. I will be interested to see what gets detailed here.

We have Samsung Android phones (Galaxy S 7 and 8's)   in use with the RingCentral Mobile App (recently renamed RingCentral Phone)  --- It used to work fine before about 2 ringCentral product revs ago and now only partially works with cell phones, and even worse with the Desktop Softphone.  


You are welcome to join our unofficial  RingCentral Admin Users group as well  http://ringcentraladminusersgroup.org/index.html
(Edited)
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Saadet, Employee

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Hey Captain Murphy,

Please open a case so we can troubleshoot with you!

  
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Captain Murphy

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Saadet, I went ahead and opened a ticket.
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Claus Conrad

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We are having the same issue, although with a different app, did you ever find a solution for this?