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We have found that once we activate or deactivate the setting "Show Silently", we are able to receive notifications however this only lasts for a short period of time. For some reason, the phone seems to be overriding or changing a setting which turns off the notifications. What is even more strange, is that even when we turn ON the "Show Silently" setting we are able to receive notifications for a short period of time.
During a test today we were able to activate this setting and successfully received a notification that a call was coming through. When the user rebooted his phone, we were unable to receive call notifications immediately after.
For your reference, the user has an Asus Zenfone running the latest version of Nougat.
Please advise on what we are able to do to solve this issue.