Announcement for call queue calls answered via the Soft phone

  • 0
  • 1
  • Idea
  • Updated 2 years ago

This conversation has been merged. Please reference the main conversation: Call Queue: play announcement for SoftPhones and Mobile App

The soft phone shows from which call queue the call is coming from but then the Visual appearance is minimal. I hope we have the the play announcement applied to the soft phone or we can make the identifier more visible and clear so agents can easily read it. 
Photo of Luber


  • 82 Points 75 badge 2x thumb

Posted 2 years ago

  • 0
  • 1

There are no replies.

This conversation is no longer open for comments or replies.