Announcement for call queue calls answered via the Soft phone

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This conversation has been merged. Please reference the main conversation: Call Queue: play announcement for SoftPhones and Mobile App

The soft phone shows from which call queue the call is coming from but then the Visual appearance is minimal. I hope we have the the play announcement applied to the soft phone or we can make the identifier more visible and clear so agents can easily read it. 
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Luber

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Posted 2 months ago

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