Announcements-Only Extensions would be much more useful if they had any or all of these additional options:
1) Option to transfer the call to another extension, including the Auto-Attendant, upon announcement completion.
Example Use: When the caller finishes listening to the announcement they can be transferred back to the auto-attendant so if they need to do something else, they don't have to call back. Right now they are silently disconnected. That's almost the worst thing that could happen apart from screaming in their ear.
2) Option to automatically repeat announcement x number of times.
Example Use: If a caller stays on the line they can hear the announcement repeat as often as they need. If by the end of the announcement they forget what the beginning said, just hang on! It's a comin' back.
3) Option for a key-press to transfer the call to another extension. (This seems to work intermittently now only under specific circumstances and not to the auto-attendant.)
Example Use: A caller listens to the announcement (schedule of events) and hears about a concert. They can then transfer themselves to another extension and make a reservation/RSVP.
4) Option for a key-press (#?) to repeat the last x seconds of the announcement during playback.
Example Use: Schedule of events announcement - A caller spaces out and misses the item they were listening for or wants to hear it again to make sure they've written it down correctly. They can press # to repeat the last 10 seconds again.
1) Option to transfer the call to another extension, including the Auto-Attendant, upon announcement completion.
Example Use: When the caller finishes listening to the announcement they can be transferred back to the auto-attendant so if they need to do something else, they don't have to call back. Right now they are silently disconnected. That's almost the worst thing that could happen apart from screaming in their ear.
2) Option to automatically repeat announcement x number of times.
Example Use: If a caller stays on the line they can hear the announcement repeat as often as they need. If by the end of the announcement they forget what the beginning said, just hang on! It's a comin' back.
3) Option for a key-press to transfer the call to another extension. (This seems to work intermittently now only under specific circumstances and not to the auto-attendant.)
Example Use: A caller listens to the announcement (schedule of events) and hears about a concert. They can then transfer themselves to another extension and make a reservation/RSVP.
4) Option for a key-press (#?) to repeat the last x seconds of the announcement during playback.
Example Use: Schedule of events announcement - A caller spaces out and misses the item they were listening for or wants to hear it again to make sure they've written it down correctly. They can press # to repeat the last 10 seconds again.
Michael Harrison, Champion
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432 Points
Posted 6 years ago
Tony Wilhelm, Champion
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238 Points
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100 Points
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80 Points
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102 Points
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82 Points
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92 Points
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80 Points
Has there been any movement on this or options to do this? I don't want to have users get a recorded message on directions then get hung up on.
May make me look at other VOIP providers if there's not a way to change the behavior.
May make me look at other VOIP providers if there's not a way to change the behavior.
Saadet, Employee
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67,790 Points
Hi Kevin, sorry, I haven't been given an ETA for this feature
Chris Duquette, Champion
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16,838 Points
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684 Points
