Answer and park for Multipal locaitons

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4 recepitonest that answer for 11 locaiton, we would like for each locaiton to have a specific button that the calls comes in on so we can easily determin which locaiton is being called and also be able to put the call on hold for another user to pick up. U.S
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Becky Mueller

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Posted 4 months ago

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Gary Manske

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Becky, you might want to check out the Bridge Operator Console for RingCentral. It's in the App Gallery. It has a feature called 'Park For' that parks a call for an individual, shows a parking lot of parked calls, and alerts the user they have a call parked for them. 

Might be worth looking into.
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Chris Duquette, Champion

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I had to do this for a customer of mine but they only had 3 specific lines they had to keep straight. I built a user without a line and directed calls to each extension in advanced call rules and put the extension named how we wanted it on the phones presence. Just make sure you won't be billed extra for the user. As far as the parks go, you would have to make office specific parks and then put them on the right phones so people could easily see the parked call or they'd have to dial the park codes to pick up the call. I'm sure if this is bad advice the boards will respond. 
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Becky Mueller

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thanks so much for your help, one more question. When the call comes in it is ringing, we place the call on hold for the employee to pick up and it keeps ringing until the employee picks up the call.  The only setting we have found (Ring my phone when any user I'm monitoring rings) lets us turn on/off for incoming and hold ringing together, but not separately. Is there a way to change it so incoming calls ring and hold there is no ringing?
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Gary Manske

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Hi Becky,

You might want to look into the Bridge Operator Console from Bridge Communications. Here's a link to it in the RingCentral App Gallery: https://www.ringcentral.com/apps/bridge-operator-console.

The feature you would most likely be interested in is something called "Park For" which will park a call for an individual and send them a notification that the call is parked for them. Then, if they're not able to pick it up, the operator/receptionist can pull the call back and re-address it.

Please let me know if you have any questions. I can provide a demo if you'd like. 

Gary (gary.manske@bridgeoc.com)
701-212-4797 (general sales queries)