User Settings: How to answering for two different company?

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  • Updated 3 years ago
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Answering Service Feature  - We NEED to be able to answer in different company names depending on number called. 

Our receptionists answer the phone for different brand names. We are in the process of switching from another phone system over to Ring Central. Our current phone system allows us to answer the phone with the brand name the customer is calling. 

That is a very basic and expected feature of just about every phone system provider in the USA. I was told Ring Central doesn't have this feature??? Why  not?

I am told that only the phone number the person is calling into will display plus the caller ID of the caller. That doesn't make sense - the receptionist would have to memorize 16 telephone numbers to know how to answer the phone??? 

If your computer programmers can program it to display a different number they can just as easily display a company name. 

It is something that we need. Any answering service company would need it. 

For example: 

1. Someone calls us at 661-555-1212 we say "Thank you for calling Dr. Jones' office."
2. Someone calls us at 661-222-1234 and we say, "Thank you for calling Main Street Dental"
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@

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  • frustrated that this very basic feature doesn't exist. Very easy to program.

Posted 3 years ago

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Brandon, Champion

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There is a way to accomplish this, but it is not as elegant as displaying the called number or group name on the phone display.  

You would want to setup a call group for each number and then for each user under call handling & forwarding > incoming calls you can choose to play an announcement for queue calls.  Now when and agent answers the phone they will hear a recording saying something like, "call for company A, press 1 to accept"

Hope that helps.
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Brandon, Champion

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Here is what the option looks like and a screenshot:

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Brandon, Champion

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One more thing, I noticed if you use the desktop app with (or instead of) the desk phone it will show you the called number as an identifier too.