Currently, the caller encounters an automated answering program. We would rather answer the phone live. Is that possible? Also, the phone currently only rings to my desk, which really ties me down! Every time I leave my desk, I have to remember to put the phone on DND, and then it rings at the next coworker's desk. But if SHE is away from her desk or on the phone, that's inconvenient. At times, the caller is transferred to 3 or 4 lines and it just rings and rings until FINALLY the call gets to a desk where there is an actual person.
Also, with our old phone system, we were able to have the phone ring at all five desks of the five people who answer the phones.
Basically, we want to be able to be a live voice when people call (no automation unless we are CLOSED) and we want the ability to ring at five desks at the same time so that whoever is available can pick up the phone. Please let me know if this is possible and if it is, how we can achieve it.
Thank you!
Also, with our old phone system, we were able to have the phone ring at all five desks of the five people who answer the phones.
Basically, we want to be able to be a live voice when people call (no automation unless we are CLOSED) and we want the ability to ring at five desks at the same time so that whoever is available can pick up the phone. Please let me know if this is possible and if it is, how we can achieve it.
Thank you!
Kim Cruson