Anyone down?

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I have some employees having trouble with soft phone. anyone having similar issues? 
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Mark Ruiz

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Posted 8 months ago

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Cecile Glassy, Champion

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Jan Ferguson, Channel Partner, Champion

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What are the issues? What kind of trouble so that others know whether or not they are having similar issues?
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Mark Ruiz

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Issue is with Ringcentral for salesforce, we are having "Login failed. Unable to save user settings." Employees saying they just got kicked of off Ringcentral for salesforce. 
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Saadet - Community Support, Official Rep

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Hi Mark, could you share a screenshot of the error message? Is this happening for everyone or a few employees?
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Mark Ruiz

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Katy Torres

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Experienced this at 9AM EST
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Hey Katy, are you still having issues?
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Katy Torres

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Still the same error.
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Hi Katy, please contact Support so we can do a remote session with you and gather debug logs. We definitely want to troubleshoot what's going on.
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Saadet - Community Support, Official Rep

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Hey Mark,

This looks like you are using inContact - not Salesforce. I would suggest contacting our Support Team who can route you to our Contact Center team so that can troubleshoot live with you :)

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