RingCentral Meetings: Anyone else experiencing issues with calling in to RC meetings?

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  • Updated 2 years ago
  • Answered
  • (Edited)
RingCentral Meetings:  Callers dial into the meeting on the phone and are not connected to the meeting.
     Support give the usual (very unhelpful) we will look into it in the next 24-48 hours!
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Dan Sands

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Posted 2 years ago

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Kim, Alum

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What Meeting number are they dialing? 
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Dan Sands

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from the UK: 0330 606 0505
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Kim, Alum

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Thank you Dan. I've followed up with your case and it has been escalated.

ID: CT-17431
(Edited)
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Dan Sands

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thank you
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Dan Sands

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this is still on going, no contact from support. Basically a meeting service that I haven't been able to use for 3 days and seemingly know one at RS is interested in fixing it?
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Kim, Alum

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Dan - Thank you for the update. I'll reach out to them now.
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Dan Sands

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Hi, Following your chase I finally got a call from UK support, apparently it's a know issue that will be fixed at some point. 

Appreciate your help

Thanks

Dan
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Thrasher

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We've experienced the same issue. When a meeting is created, the default number that is assigned to the meeting does not work when clients call from Canada.
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Dan Sands

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Over a week and this still not working, no announcement on the RC forum, or for customers. We are just left to find out that internet and phone attendees can't hear each other. 

Do you guys care at all?
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Mike, Official Rep

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Hello Dan,   I see this has been escalated to our Tier 3 and still being worked on. I'll get someone to update you on the status. 

Mike 
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Dan Sands

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Thanks Mike, It's been with Tier3 since last Thursday, 11 days and counting. I received another call from Tier3 just now. As ever ever nice people, polite and friendly, but we still don't have a working conference system!
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Kim, Alum

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Please test this now and let us know if you have any issues ...it should be resolved. 
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Dan Sands

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Hi Kim,

Based on the last couple of calls this is not working. It did take two weeks to fix!

Thanks
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Kim, Alum

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Dan  - to clarify... it's not working or it's fixed? 
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Dan Sands

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sorry, typo, it is NOW fixed. Thanks for keeping an eye on this.