Anyone else receiving phantom calls?

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Has anyone else been receiving phantom calls?

Symptom: Our toll-free number receives a call, which is routed to my cellphone via Find Me Follow Me rules. The Caller ID shows an actual number. When I answer, there is silence. Dead air. The call remains connected as long as I'm on. If I disconnect, and then call the number back, I typically either get a generic voicemail or a voicemail that's clearly not one of my customers. These calls happen at seemingly-random times, but especially at night - 10PM, 4AM, 6AM. The first time I noticed this is Feb 25, 2015 at 2:56PM Pacific.

It SEEMS like either there never was a caller in the first place, and our phones are ringing from a call that is completely invalid, or, if there was a caller, the caller disconnected. Our greeting takes 30 seconds to play after hours, and invalid callers would normally hang up if they realized that they were calling someone by mistake - it should provide ample time to disconnect without bothering me.

This is an emergency 24/7 hotline, which needs to be manned at night. I can't just ignore the calls. I tried to get help from RingCentral support, but they said that the solution is for me to register a complaint with the FCC. I've used RingCentral for over 5 years, and can definitively state that this behavior is new and ongoing.

I don't know if there is an industry-standard term for these calls. Ghost calls? Invalid calls? Phantom calls sounded right to me. Please, if other people are having this sort of problem, share: When did it start? How frequently does it happen? Do you have any thoughts about what might be causing it? Has anyone at RingCentral worked on this problem with you? Does it appear to be specific to RingCentral? Are there alternate suppliers who either don't have this problem at all or have a solution for it? Are there reasons to believe porting my number to another carrier would make any difference?
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Scott Schroeder

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Posted 5 years ago

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Photo of Ray Sleiman

Ray Sleiman

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Yes!!!!  Faxes too!!! My Pastor who's also a Doctor is and has be experiencing a high volume lately.
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Diane Elliott

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Yes, for the last month on our 800 number.

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