app crashes with Plantronics headset

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  • Updated 8 months ago
Hi,

I had this problem with random and frequent crashes on my rc desktop app. I found the solution is to put the plantronics hub into troubleshooting mode. This is very annoying as it disables all the features of the plantronics hub, but my RC app no longer crashes everytime i answer a call.

I hope this helps someone out and i hope RC eventually fix this. It's been an issue for months!

Kind Regards

Kris
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Kris Wolton, Champion

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Posted 10 months ago

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Kris Wolton, Champion

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Video of the app crashing.

http://www.screencast.com/t/zyEe9c8lp
(Edited)
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Kris Wolton, Champion

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Anyone else seen this?
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Saadet - Community Support, Official Rep

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Hi Kris,

What version of the softphone are you on?
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Kris Wolton, Champion

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Hi, it's 9.3.5
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Saadet - Community Support, Official Rep

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Hi Kris,

The new 9.4 version is in the process of being rolled out to all accounts and should finish by the end of January. I'm curious to hear if this continues with the new version as well. Please keep us posted!
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Kris Wolton, Champion

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I have been waiting for a fix in the past 5 or so versions so i'm not holding me breathe that 9.4 will fix it, but i will let you know.
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Eric Coles

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I have the same problem with my Plantronics Focus headset but I dont use the hub software. 
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Hi Eric,

If you haven't already, please open up a case with us. The more information we can gather from our customers the more we can learn about how to avoid this for future releases.
  
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Kris Wolton, Champion

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I also have a Focus. I have been reporting it RC for months but they just don't do anything about it.

Please log it with them.
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Eric Coles

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I was misspoken. I did have Plantronics hub installed. I did not remember installing it. But after uninstalling the Plantronics Hub I have no more issues. I forgot I had installed it to trouble shot a headset issue for one of our agents. It is a software I will need installed in the future as well.
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Kris Wolton

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Hi Eric,

You can have it installed, but you need to put it in troubleshooting mode (which basically disables it).
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Kris Wolton, Champion

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Still no sign of the latest version of RC and app still crashes!!
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Mike, Official Rep

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Sorry for the delay on this one. I have confirmed that there is an email notification that went out but, not all accounts have been updated at this time.  For users that have already updated to 9.4 and still having issues, feel free to open a support case. 

Mike 
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Still no sign of 9.4 or a fix....