Mobile App: lag on Android?

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I have a Samsung Galaxy S5 and the latest version of the mobile App.  Most of my communication with employees is via text--probably 50-100 texts per day on average.  The app makes working away from the office excruciating. On most occasions it takes an average of 60-90 seconds to open the app.  Another 60-90 seconds to open a specific text, another 60-90 to reply, another 60-90 to go back to the main menu.  It's the same whether on wifi or 4g.  I've done what I can to shut down other programs, make sure Ring Central is the only thing running, etc.    Going to get another phone--my wife has an LG Stylo and it's still very laggy but not as bad.  Are others experiencing this and if so what can I do to improve it. I have enjoyed Ring Central so far, but this is important enough that I've considered going elsewhere for service.
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Sales Line

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  • Extremely frustrated.

Posted 4 years ago

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Kim, Alum

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You tried some great troubleshooting steps already.  Another thing to try is to do a hard-reboot on the phone. I know on my iPhone when it starts to lag, if I do a hard reboot it helps a lot.  

Try that and let me know. 
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Sales Line

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Hi Kim thanks for the reply.  I've tried the reboot with no luck.  Every app on my phone works at what I would call normal speed (opens within 1 second for example) except Ring Central.  And it's not even close--on this device the app is painfully slow.
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Kim, Alum

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Ok. Thank you for the additional info.  For further troubleshooting please open a webcase and include your phone type (Samsung Galaxy S5) and app version. 

And maybe we'll still get feedback from other Community users here to see what others are experiencing. 

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